Effective Date: February 18, 2026

At Home Health Diagnostics (operated by Tthump LTD), we are committed to protecting your privacy and ensuring compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website (homehealthdiag.co.uk) or make a purchase. By using our site, you consent to these practices.

1. Information We Collect

We collect personal data in the following ways:

Data You Provide: When you place an order, sign up for our newsletter, or contact us, we may collect your name, email address, postal address, phone number, payment details (processed securely via third-party providers like Stripe), and any other information you submit.
Automatically Collected Data: We use cookies and similar technologies to collect data such as your IP address, browser type, device information, pages visited, and time spent on the site. This helps us improve user experience and analyse trends.
Payment Information: We do not store credit card details; these are handled by secure payment processors compliant with PCI-DSS standards.

2. How We Use Your Data

We process your personal data for the following purposes:

To process and fulfil orders, including shipping and returns.
To communicate with you about your purchases, updates, or promotions (with your consent).
To improve our website, products, and services through analytics.
To comply with legal obligations, such as tax reporting or fraud prevention.
Legal Basis: We process data based on contract performance (e.g., fulfilling orders), consent (e.g., marketing), legitimate interests (e.g., site security), or legal requirements.

3. Sharing Your Data

We share data only when necessary:

With service providers (e.g., shipping companies like Royal Mail, payment processors like Stripe) who help operate our business.
For legal reasons, such as responding to court orders or preventing fraud.
We do not sell your data to third parties.

4. Data Security and Retention

We use industry-standard security measures (e.g., encryption, firewalls) to protect your data. We retain personal data only as long as necessary—for orders, up to 6 years for tax purposes; for marketing, until you unsubscribe. After that, data is securely deleted or anonymised.

5. Your Rights Under UK GDPR

You have the right to:

Access, correct, or delete your data.
Object to processing or withdraw consent.
Request data portability.
Lodge a complaint with the Information Commissioner's Office (ICO).

To exercise these rights, contact us at office@tthump.com.

6. Cookies and Tracking

We use essential cookies for site functionality and analytics cookies (e.g., Google Analytics) for performance. You can manage preferences via our cookie banner. For details, see our Cookie Policy.

7. International Transfers

If data is transferred outside the UK (e.g., to EU-based providers), we ensure adequate safeguards like Standard Contractual Clauses.

8. Changes to This Policy

We may update this policy—changes will be posted here with the new effective date.

Contact: Tthump LTD, Unit D4, Braintree Industrial Estate, Ruislip, Middlesex, HA4 0EJ. Email: office@tthump.com.